Job Title: House Manager

Company: Circus Flora

Location: Big Top, St. Louis MO

We are seeking an experienced and dedicated House Manager to join the team at Circus Flora. The House Manager will be responsible for managing a team of volunteer ushers and ensuring a smooth and efficient operation of the circus, and a wonderful experience for our audience.

Responsibilities:

1. Oversee and manage a team of volunteer ushers.
2. Ensure that all ushers are properly trained and equipped to perform their duties, including crowd management, seat finding, and customer service.
3. Develop and implement standard operating procedures for the ushers, including safety procedures and customer service protocols.
4. Coordinate and communicate with other circus staff to ensure a seamless operation during performances.
5. Manage the logistics of volunteer ushers, including scheduling and assigning duties.
6. Respond to customer inquiries and resolve any issues that may arise during performances.
7. Maintain accurate records of volunteer hours and attendance.
8. Plan and coordinate special events, such as VIP performances, and work with the volunteer ushers to ensure that they are properly trained and equipped to handle these events.
9. Work closely with Box Office staff to coordinate seating needs.
10. Ensure the inside of the Big Top remains clean; oversee the cleaning crew.

Requirements:

1. Proven experience as a house manager or similar role in a large-scale venue.
2. Excellent leadership and organizational skills.
3. Strong communication skills, both written and verbal.
4. Ability to work effectively in a fast-paced, high-pressure environment.
5. Flexibility to work evenings, weekends, and holidays, as needed.
6. Passion for the circus and a commitment to providing excellent customer service.